Support & contact

For bug reports, a quick description of what you did, what you expected, and what happened instead works wonders. Your iPhone model and iOS version help too. If the problem is with a particular room, an exported image of it is worth a thousand words.

I bought Snug Unlimited on another phone. How do I get it back?

The unlock is tied to your App Store account, not the device. Open Settings in Snug and tap Restore purchases; it comes back at no charge. If it does not, make sure the phone is signed in to the same Apple Account you bought with.

How do I move my rooms to a new phone?

On iPhone, turn on Back up to iCloud in Settings; the new phone offers to restore your rooms the first time you open Snug (or use Restore from iCloud in Settings). Without iCloud, Export backup file in Settings, send the file to yourself, and Import backup file on the other phone. A standard iPhone-to-iPhone migration carries everything across too. There is no account to sign in to.

A piece is tinted red. What does that mean?

It overlaps another piece or sits partly outside the room. Rugs and mats are underlays and never count as overlaps. Drag it clear, or shrink it in the inspector, and the tint goes.

Why does a dimension line turn amber?

The gap it measures is under 60 cm (24 in), which is the width at which you start shuffling sideways past something. It is a warning, not an error; a gap behind a wardrobe can be as narrow as you like.

Can I change a piece's size after placing it?

Yes. Select it and edit the width and depth in the inspector, in the room's unit system. The library sizes are honest defaults; the piece you are buying is the size that matters.

How do I switch a room between metric and feet-and-inches?

Open the room's settings from the editor (the Room button) and change its unit system. Every dimension, the grid and the snapping follow. New rooms use the default unit from Settings.

Where is my data, and how do I delete it?

Everything you draw lives in a local database on your phone. If you turn on iCloud backup, a copy sits in your own iCloud Drive as well — in Files › iCloud Drive › Snug — which we can’t see. Deleting the app deletes every room on the phone; delete the backup file from Files if you want that gone too. The only thing we ever receive is an anonymous crash report when the app breaks, which holds no rooms and nothing that identifies you — see the privacy policy.

I want a refund.

Purchases are handled by Apple, so refunds are too: go to reportaproblem.apple.com, sign in, and choose the Snug purchase. Apple decides refund requests; we cannot see or influence them, but we would still like to hear what went wrong.

Snug stays deliberately simple, but we love hearing what would make it better. The public roadmap lists what has shipped and what is next. If your idea fits the “does it fit, pay once” spirit, there is a good chance it makes the list.